Feedback from previous guests about their experience.
64%
enjoyed the hotel and would happily stay again
6.4/10
Nice
Rooms
7.8
Location
9.8
Service
7.8
Dining
7.4
Guest reviews
6.4/10
based on 5 reviews
4.5/5
based on 4825 reviews
8.5
8.5/10 based on 2372 reviews
#69 of 325 hotels in Singapore based on Tripadvisor
Frederick
United Kingdom,
March
2025
7.2/10
I had a mixed experience during my stay at Royal Plaza On Scotts. The location was fantastic, right in the heart of Orchard, making shopping and dining super convenient. However, the service was lacking at times and there were some cleanliness issues, notably with the room not smelling fresh. Overall, it had its highs and lows.
Rooms
8.0
The Premier King Room I stayed in was lovely and kept clean to high standards. although it lacked a fresh scent. I didn't get the room with a view I had hoped for, but the room's amenities were decent.
Service
6.0
The staff were pleasant overall, but I encountered some issues with a certain receptionist who was not very helpful. which detracted from the experience. On another note, there was a commendable effort from the staff to upgrade my room on a special occasion.
Location
10.0
The hotel is superbly located right in the center of Orchard. making it easy to access shopping malls and local dining options.
Dining
8.0
I didn't dine at the hotel this time, but my previous experience with the breakfast was good. especially the delicious food and efficient omelette maker. The dining area can get crowded, though.
Facilities
8.0
Convenient facilities like room service and laundry were available. which added to the overall comfort of my stay.
Harper
United Kingdom,
February
2025
5.8/10
My stay at Royal Plaza On Scotts was a blend of comfort and convenience. The room was neat, with excellent internet and a free mini bar, although the shower area felt a bit cramped. Breakfast was a delight with many halal options, and the hotel’s location made it easy to explore Singapore. However, the small pool and slightly slow housekeeping could be improved.
Rooms
9.0
The room was spacious, with comfortable beds and good amenities (the free mini bar was a nice touch!). However, I found the shower area quite small and could barely move around, which was a bit of a downside.
Service
10.0
The staff was incredibly friendly and helpful throughout my stay, especially Janet at the Carousel restaurant (her service really stood out!). They even provided a complimentary upgrade for my wedding anniversary, which made me feel so special.
Location
10.0
I loved the hotel's location right in the heart of Singapore's shopping district. It was a quick 3-minute walk to the MRT station, making it easy to get around (I enjoyed strolling around the Orchard neighborhood).
Dining
9.0
Breakfast was a grand spread with plenty of options, especially for those who need halal food (I appreciated the variety!). However, it could benefit from extending the timing until 11 AM for those on vacation who prefer a leisurely meal.
Facilities
8.0
The facilities included a small gym and average pool, which unfortunately closed at 10 PM. While there was room service and a welcome drink, I found the late-night ambiance at the pool could use better lighting.
David
United Kingdom,
December
2024
5.2/10
I had a mixed stay at Royal Plaza On Scotts. The location was fantastic, being right in the heart of Orchard, close to shops and the MRT. However, the service fell short in some areas, particularly with the inflexibility regarding room amenities like bathrobes. Overall, it was a decent experience, but I felt that the hotel could benefit from improvements in customer service and dining options.
Rooms
6.0
The rooms were newly revamped, spacious, and clean, though the vivid color scheme felt a bit too much like an IKEA showroom for my taste.
Service
5.0
While most staff were helpful, I found the lack of flexibility regarding requests frustrating. For example, I was unhappy that I had to upgrade my room just to get a bathrobe.
Location
9.0
The hotel's location was perfect, just steps away from Orchard Road and near a variety of shops, cafes, and the MRT. It truly felt like I was in the center of it all.
Dining
5.0
Breakfast was good with a high-quality buffet offering plenty of choices, but I was disappointed that there were no evening dining options available, only room service at night.
Facilities
5.0
The free minibar beverages and coffee-making facilities in the room were nice touches, but the lack of a bar or restaurant for a late-night snack was a significant drawback.
Harper
United Kingdom,
November
2024
7.2/10
I had a pleasant stay overall at the Royal Plaza On Scotts, thanks to its fantastic location and friendly service. The hotel is centrally located, making it easy for me to explore Orchard Road and nearby attractions. However, I was let down by the breakfast juices, which felt subpar for a five-star hotel. Despite a few minor issues, my overall experience was positive with quality rooms and amenities.
Rooms
8.0
The Deluxe Plus Twin Room was comfortable and well-maintained, offering great facilities with complimentary mini bar items. I really appreciated the extra amenities, though I wished for a better selection of toiletries.
Service
Location
10.0
The hotel's location is unbeatable, right in the heart of Orchard Road and very close to the MRT, making it super convenient for touring around Singapore.
Dining
6.0
While I enjoyed the variety of breakfast options, the juices were disappointing—cheap bottled juices weren't what I expected at a five-star venue, and it seemed an oversight for such a place.
Facilities
7.0
The facilities were decent with great room service and options for dry cleaning, but I felt they could benefit from a few more amenities in the room, like better toiletries and a greater variety of tea.
John
United Kingdom,
November
2024
6.6/10
I had an overall pleasant stay at Royal Plaza On Scotts, enjoying its fantastic location and delicious breakfast. The spacious room and complimentary mini bar were definitely highlights. However, I did face some issues with the pool and some cleanliness concerns that couldn't be overlooked. 😊
Rooms
8.0
My room was very spacious by Singapore standards, and well-maintained. I loved the complimentary mini bar that was replenished daily, although I did find some cleanliness issues with the bed linens.
Service
10.0
The staff were extremely polite and helpful, particularly the service at the Carousel restaurant. They even surprised me with a complimentary upgrade to celebrate my wedding anniversary. 😊
Location
10.0
Situated right in the heart of Orchard Road, I was just a short walk away from some of the best shopping malls like ION Orchard and Takashimaya.
Dining
9.0
The breakfast buffet was wonderful, featuring a variety of dishes including an efficient omelette station. However, I did notice limited dining options beyond Carousel.
Facilities
6.0
The pool was good, but unfortunately smaller than I expected, which might disappoint families with young children. Also, the room service hours were limited, which could be inconvenient for tourists.
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